Delivery and return

Fashion & delivery delay :

Delivery is carried out under follow-up via various carriers (Colissimo, Bernis or DPD) :

• Parcel delivered to your home / business within 48 hours
• Collection at the warehouse in Beynac and Cazenac within 24 hours

Depending on your destination, weight, volume or even the type of item, certain options of delivery may not be offered. Orders will be sent as bubble envelope or cardboard package.

The time to prepare and ship the packages is between 0 and 1 working day upon receipt of the payment of the order, there may be exceptions in case of out of stock with imminent restocking or by example if we contact you for additional information.

Destinations :

We offer delivery for Metropolitan France and the rest of the world.

Postage rates :

Shipping costs are calculated after validation of your order :

• Home / business delivery in 48 hours from € 4.95

Return and refund conditions :

To return a product to us, you have a maximum period of 14 days from receipt of your order to request it. The reference date being the delivery date indicated on the tracking.

• You must first send us a request for the return of product (s) by email (contact us), returns without our approval are not accepted.
• The product (s) must be sent in good condition in their original (or equivalent) well protected packaging with labels, at the following address:
  Terre Sauvage Decoration
  The Capeyrou
  24220 Beynac et Cazenac, France
• Upon receipt, we will proceed with the corresponding refund by crediting your customer account or by refund to the account associated with your bank card or by bank transfer.

In the event of an error made by Terre Sauvage Décoration in your order, we will take charge the return costs according to the terms below :

• Goods error
• Defect of an item